How long will it take to receive my order?
Please read our Shipping Policy regarding the average shipping times to each shipping destination. We always provide you with a tracking number via PayPal and email.
How can I track my order?
After we process your order we will provide you with a tracking number via PayPal and email address you used during the purchase. Tracking number can be used online to track your order. For more information, you can contact us at email@example.com.
What is your refund policy?
Please read our Refund Policy to find out more about our guarantees. If you have any further questions regarding the refund process, feel free to contact us at firstname.lastname@example.org or via social media.
I haven't received my order for more than 45 days from the moment of purchase. What should I do?
We have listed the average shipping times to each destination in our Shipping Policy. We would also like to inform you about our shop guarantees which can be read in our Refund Policy. Always feel welcome to contact us at email@example.com if you are experiencing any issues regarding the shipping process and our customer support will gladly help you.
Do you ship internationally?
Yes, we ship internationally. However, shipping times vary between countries. Please read our Shipping Policy for more information.
How much does the shipping cost?
Standard Shipping is always FREE of charge. For more information about shipping please read our Shipping Policy.
I need my ordered items fast, what can I do?
We are can offer EXPRESS shipping option for selected countries for an extra fee (depending on the weight of shipment). For more information contact us directly via email.
Will I have to pay any sales tax?
Usually, our products are not subject to duties, taxes, and levies. However, we cannot guarantee the duty-free tax rate for any of the products. The buyer of the product is responsible for covering all the duties, taxes and levies if they occur and if they are applicable in their territory.
I received just some products from my order. Is it possible that other products got lost in the shipping process?
Our products are handled by different suppliers. If you order multiple products, it may happen that you receive them separately. This is normal procedure and please allow between 15-45 days (in general) for your whole order to arrive. You will be provided with the tracking number as soon as we finish processing your order. More information about the shipping is available in our Shipping Policy and more information about refunds can be found in our Refund Policy.
What payment methods do you accept?
We are accepting all major credit and debit cards, PayPal, and direct bank deposits in USD, EUR, and GBP as well. You can select your preferred method during the checkout process.
What currencies can I pay?
Prices in our store are shown respectively in: USD, EUR, and GBP. However, you can pay in any local currency and the paid amount will be automatically converted to USD, which is the main currency of our store.
Can I change my order?
Once processed, your order cannot be changed. It usually takes between 1 and 4 business days for an order to be processed, after which we start the shipping process. If you made a mistake while ordering a product, please urgently contact us at firstname.lastname@example.org or via the live chat button on our website.
Can I return my order if the size is not correct?
Please carefully read the size chart on the product page and check if the size of the product you received corresponds to the size listed in the size chart in our shop. If there is a mismatch in the size of the ordered product and the one you have received, we will accept the refund as per our accurate product size guarantee.
Do you restock items that are sold out?
We restock items that are sold out. However, we reserve the right to not restock the item if we find it not suitable anymore for our shop (for example older collections).
How do I know what size to choose?
On every product page, you can find a sizing chart which detailly shows the measurements in different formats.
Can I order with my smartphone?
Our website is fully optimized for mobile phones, so feel free to shop on the go! :)
How can I contact you if I have other questions or to give feedback?
You can find all our contact information on our Contact page. You can as well contact us via social media or via live chat button on the website.
Feel free to share any concerns and/or suggestions with us! :)